Cancelling your order
Read full terms and conditions on your consumer rights[/lvca_panel][lvca_panel panel_title=”Out of stock items”]If the item you’d like is out of stock, then this means that there will be an extra week added to the delivery time. The extra week is added to allow for the making of the mold required for the design.
Why do we display products that are out of stock?
We continue to show out of stock products so that you have access to the product details or so that you can buy it online and are happy to wait the extra week before it is delivered.[/lvca_panel][lvca_panel panel_title=”Damaged orders”]For damaged products, incomplete orders or despatched orders that don’t arrive within the expected time period, please email our Customer Services team.[/lvca_panel][lvca_panel panel_title=”Your purchase history”]To find more information on your past orders, please sign into your account here
Your past online orders will be displayed if you signed in to checkout before completing your purchase. If you’d like to record your order history it’s important to log in to the checkout stage when completing a transaction, even if you logged into your main account earlier.[/lvca_panel][/lvca_accordion]
If you return your order to us, it can take up to 14 days from your returning the item(s) to receiving your refund.[/lvca_panel][lvca_panel panel_title=”Refund policy”]If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order.
If you return your order to us, it can take up to 14 days from your returning the item(s) to receiving your refund.
Terms and conditions
To read more on your consumer rights, you can access the Consumer Contracts Regulations 2013 here.[/lvca_panel][lvca_panel panel_title=”International returns”]What is the refund policy for international items?
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase to the address shown on your delivery note, obtaining proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.
Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs.
How do I return an item by post internationally?
Please follow the instructions above for any unwanted items. If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us here. We’ll refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your PayPal account as soon as possible.
When will I receive a refund if I return an international delivery?
If you have returned the item to us, your PayPal account will be credited within 14 days of you sending the returned item.[/lvca_panel][/lvca_accordion]