Customer Service - Bernies Plaques
British military capbadges and insignia bronze plaques and figurines
bronze plaques,military,cap badges,insignia, british made plaques, mod plaques, plaques, bronze military figurines,hot cast bronze plaques
1305
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[lvca_heading align=”left” heading=”Orders”][lvca_accordion style=”style2″ toggle=”true”][lvca_panel panel_title=”How to change or cancel your order”]Amending your order

 

  • We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been despatched from the warehouse, then you’ll need to return the item following our Returns procedure. Read ‘How to return an item’ for details on how to do so.
  • If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services here.

 

Cancelling your order

 

  • If your order has already been despatched from the warehouse, you’ll need to return the item following our Returns procedure in the event of any unwanted products. Read ‘How to return an item’ for details on how to do so.
  • If you’re an international customer, the terms may be different. Please find out more here.

 

Read full terms and conditions on your consumer rights[/lvca_panel][lvca_panel panel_title=”Out of stock items”]If the item you’d like is out of stock, then this means that there will be an extra week added to the delivery time. The extra week is added to allow for the making of the mold required for the design.

 

Why do we display products that are out of stock?

 

We continue to show out of stock products so that you have access to the product details or so that you can buy it online and are happy to wait the extra week before it is delivered.[/lvca_panel][lvca_panel panel_title=”Damaged orders”]For damaged products, incomplete orders or despatched orders that don’t arrive within the expected time period, please email our Customer Services team.[/lvca_panel][lvca_panel panel_title=”Your purchase history”]To find more information on your past orders, please sign into your account here

 

Your past online orders will be displayed if you signed in to checkout before completing your purchase. If you’d like to record your order history it’s important to log in to the checkout stage when completing a transaction, even if you logged into your main account earlier.[/lvca_panel][/lvca_accordion]

[lvca_heading align=”left” heading=”Returns”][lvca_accordion style=”style2″ toggle=”true”][lvca_panel panel_title=”Returning an item”]If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order.

 

If you return your order to us, it can take up to 14 days from your returning the item(s) to receiving your refund.[/lvca_panel][lvca_panel panel_title=”Refund policy”]If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 14 days of receiving your order.

If you return your order to us, it can take up to 14 days from your returning the item(s) to receiving your refund.

 

Terms and conditions

 

  • If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.
  • Unless faulty, this should be within 14 days of purchase.
  • It’s important that any unwanted item, unless faulty, is returned in its original condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.
  • Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
  • For online purchases we’ll refund the standard delivery charge, provided you return the full order. If you’re only returning some of the items on your order, then we will only refund the cost of those items.

 

To read more on your consumer rights, you can access the Consumer Contracts Regulations 2013 here.[/lvca_panel][lvca_panel panel_title=”International returns”]What is the refund policy for international items?

 

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase to the address shown on your delivery note, obtaining proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs.

 

How do I return an item by post internationally?

Please follow the instructions above for any unwanted items. If we’ve sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us here. We’ll refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.

Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your PayPal account as soon as possible.

 

When will I receive a refund if I return an international delivery?

 

If you have returned the item to us, your PayPal account will be credited within 14 days of you sending the returned item.[/lvca_panel][/lvca_accordion]